ROI Solutions, headquartered in Utah, has selected Billings as a location to expand their company. Roi is a professional call service that provides businesses with a range of services, tech support, customer service, 24-hour answering, telemarketing, and order-taking.
ROI Solutions has opened in the Petro-Lewis building which provides them the space they need to grow.
Currently, they have 40 employees and expect to grow to 60 by the end of summer with the potential to hit 100 by fall. The company focuses on providing customer support for a variety of brands including Men’s Warehouse, Visa, and Briggs & Stratton.
Company CEO, Rob Schow said, “We were looking for a market that offered a quality workforce, that was easy for us to visit, and where one of our team leaders from Utah would want to live, and Billings made the short list.”
Since 2008, ROI has been owned and operated in the U.S., supporting hundreds of jobs.
“We have been very pleased with the workforce here in Billings and are finding the quality to exceed what we experience in Utah” said Jesse Ross, ROI’s Senior Management at the Billings location. The company’s two Utah locations employ a total of 600 people with another 300 employees in their Philippine location and two smaller locations in Central America and Europe which allow them to service companies in over 27 languages.
During his research on various communities, Schow contacted Allison Corbyn, Director of New Business Recruitment at Big Sky Economic Development.
“Allison, with Big Sky Economic Development was great to work with. She made it so much easier to evaluate Billings as a possible market for growing our business. With the data and assistance they provided we quickly knew Billings was a location where we wanted to be. We thank Allison, and her team for all they did.”
Corbyn said, “Talking with Rob, it was clear that this could be a great fit for ROI Solutions, and a win for our community. After visiting their Utah location, I got to see first-hand the great company culture and growth opportunities employees would have with this company here in Billings.”